Service Business

Heidi Hammarsten

Studies show that the digitalization of services can both save on costs and increase customer satisfaction. However, this only succeeds if customers are not forced to use digital channels but can choose for themselves, says Aalto University Professor Tomas Falk.

During the course of 166 years, the small Helsinki-based textile service company has spread in over 20 countries. The success story of Lindström, which currently focuses in textile rental, has taken dedication, direction and perseverance.

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